Integration Details
Customer feedback system: guests rate service via QR and leave reviews; you see results live in the RoxPos panel and act fast on negatives.
The moment a guest scans the QR code on the table, the survey opens in the browser with no app download, sign-up, or trip to the counter required. They rate the service and leave feedback in a few taps without getting up, so you capture more responses while the experience is still fresh.
The ratings and comments a guest submits are saved to the survey results screen in your RoxPos panel, where you see the total number of responses, the per-question averages, and the most recent comments. You filter the results by the date range you choose and follow how satisfaction is trending right from the panel.
You define the survey questions to fit your own business, asking about the things you actually care about, from food quality to speed of service and cleanliness. You can set each question up as a rating, a free-text answer, or yes/no, and offer the survey in Turkish, English, German, and Spanish so foreign guests can answer in their own language.
Because low scores and negative comments are gathered in the recent-responses list of the survey results panel, you notice recurring problems early. You can see which days and which topics a complaint clusters around and make the needed fix before the issue grows.
Instead of assuming things are going well in the dining room, you measure your service quality on the actual guest experience through the ratings they give in the QR survey at the table. In the results panel you see the total responses and the per-question averages, notice which topics are weaker, and base your improvements on data rather than guesswork.
When you open the survey panel you see the negative responses that have accumulated through the per-question averages and recent comments, and you understand which tables and topics are causing problems. By following this feedback you fix what went wrong, reach back out to the affected guest if needed to make it right, and keep the same issue from recurring.
By filtering the survey results by date range you see how satisfaction changes between periods and measure which topics stand out through the per-question averages. With RoxPos's multi-branch comparison reports and PDF/Excel export you place revenue and transaction data side by side across branches and focus on the strong and weak spots.
You catch the satisfied guest at exactly the right moment, while the experience is still fresh, through the QR survey at the table and record their positive impression directly. Because high scores and positive comments are gathered in the survey results panel, you see concretely what you are doing well and share those strengths with your team to keep them up.
The guest scans the QR on the table or receipt, fills a short survey and optionally leaves a comment. The result lands instantly in the RoxPos panel; no app needed.
Yes. You define the questions yourself; you can set rating, multiple-choice or free-comment questions to fit your venue.
Yes. Low-rated or negative reviews show separately in the panel; you can spot the issue while the guest is still on-site and make it right at once.
Yes. You see satisfaction data in reports by branch and date and evaluate it alongside sales and staff performance to make decisions.